Vacancy: GL Cottages Manager, apply by 23 Aug

Gender Links , (GL) a dynamic Southern African NGO based in Johannesburg, promoting gender equality and justice, seeks the services of experienced, skilled, highly motivated and committed  hospitality manager Gender Links Cottages Manager  to manage the Bed and Breakfast  (B&B) facility. ​​ The post is based in South Africa; though flexible arrangements are possible if motivated. Interested candidates should submit their CVs, references, a summary of their key achievements, and a letter of motivation to the link below:

https://genderlinks-osondemand.orangehrm.com/recruitmentApply/jobs.html

 by Friday, 23 August 2024. Only short listed candidates will be contacted for interviews. For more information on GL go to www.genderlinks.org.za.

The Gender Links Cottages Manager is responsible for the overall operation of the bed and breakfast (B&B) facility.  This role ensures the establishment’s smooth day-to-day running, providing guests with a memorable and pleasant experience.  The manager oversees all aspects of the B&B, Conferencing, including guest services, staff management, financial performance, marketing and maintenance.

Key Responsibilities:

1. Guest Services:

• Oversight of welcoming and checking guests, ensuring a high level of hospitality
• Address guest inquiries, concerns and special request promptly and efficiently
• Manage reservations, cancellations, and modifications
• Ensure guest rooms and common areas are clean, well-maintained, and beautifully presented.
• Oversee meals, ensuring high quality and guest satisfaction.
• Oversee daily operations of the hotel
• Maintain established costs and revenue targets
• Implement and enforce hotel policies and procedures
• Ensure compliance with relevant laws and guidelines

2. Staff Management:

• Supervise and schedule staff, including housekeeping, kitchen, maintenance and casual personnel
• Conduct regular staff meetings, to ensure effective communication and team collaboration
• Monitor staff performance and provide ongoing feedback and professional development opportunities.

3. Financial Management:

• Develop and manage the B&B’s budget, controlling costs and maximizing revenue.
• Supervise the invoicing and financial record- keeping
• Manage inventory and order supplies as needed

4. Marketing and Sales:

• Develop and implement marketing strategies to attract guests, including online and offline promotions
• Build relationships with local businesses and tourism agencies to increase bookings.
• Monitor guest reviews and feedback on various platforms, addressing issues and enhancing the guest experience.

5. Facility Management:

• Oversee maintenance and repair of the B&B to ensure the property is in excellent condition.
• Ensure compliance with health, safety and licensing regulations
• Coordinate with vendors and service providers as needed.

Education:

• Degree in hospitality management, business administration, or a related field is preferred

Preferred Requirement:

• Proven experience as a Hotel Manager or relevant role
• Strong understanding of all hotel management best practices
• Excellent leadership and organisational skills
• Strong communication and interpersonal skills
• Friendly and welcoming demeanour
• Detail-oriented and highly organised
• Ability to multitask and work under pressure
• Flexibility to work weekends, holidays and irregular hours as required.

Experience:

• Minimum 5 years of experience in hospitality, with a focus on small hotels, inns or bed and breakfast establishments

Skills:

• Strong leadership and team management abilities
• Excellent communication and customer service skills
• Financial acumen and experience with budgeting and financial management
• Marketing and sales proficiency
• Problem-solving and conflict resolution skills.

Compensation:

• GL offers highly competitive salaries commensurate with qualifications, skills and experience.

Equality Statement

Equality and diversity are at the core of Gender Links values. Staff are expected to work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of others is valued and respected.

To Apply: Please submit your resume, cover letter, and a writing sample of a previous grant proposal to:
https://genderlinks-osondemand.orangehrm.com/recruitmentApply/jobs.html

by Friday, 23 August 2024.  Only short-listed candidates will be contacted. This will involve an oral interview and a relevant exercise.  GL reserves the right to re-advertise, should a suitable candidate not be found.